Making A Complaint

Making a complaint

Nailed is an online newspaper run and edited by volunteers, we wish to be fair and objective in the way we report local news and as such we are committed to working within and adhering to the Standards Code adopted by the press regulator IMPRESS.

We can look into complaints about items we have published which are in our control.

However, we can only deal with complaints which relate to an alleged breach of the standards set out in the Standards Code here: IMPRESS Standards Code http://www.impress.press/standards/.

Who Can Complain

We can only deal with your complaint if you are:

• personally and directly affected by an alleged breach of the Code
• a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
• a third party seeking to ensure accuracy of published information

We are regulated by IMPRESS, but initial complaints must be made to the Editor of Belper Nailed in writing at the following address:

editor@nailed.community in accordance with the following steps

1. The complainant’s must include their name, address, e-mail address and telephone number.
2. If the complaint is about a news article it must include:

• the name and date of the publication and page reference of the specific article being complained about plus the URL.
• URL/Link to any visual or audio element of the complaint.
• a written account of what is being complained about with clear reference made to (i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of the Standards Code adopted by IMPRESS (“Code”) that the complainant believes to have been breached
• The desired outcome or remedy sought by the complainant.

3. If the complaint is about the conduct or behaviour of a member or contributor to Nailed it must include:

• the name(s) of the individual(s) being complained about (if known) or any other information which may identify the individual (s)
• a written account of what is being complained about with clear reference made to (i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached
• The desired outcome or remedy sought by the complainant.

The Complaints Process:

Belper Nailed will make reasonable efforts to contact a complainant by telephone, e-mail or in writing to ensure that sufficient information is provided to respond to the complaint All information provided to Nailed will be handled sensitively and within the boundaries of the Data Protection Act. Our full complaints procedure can be viewed here: Belper Nailed Complaints Procedure.

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address: