Sharon, a Nailer’s Way resident, has complained that their Freeview TV reception has been poor and pixelated for the last three weeks. After unplugging and plugging back in and resetting several times they called their TV aerial installers who diagnosed 4G phone signal interference and advised that a filter would be required at a cost of £70. This was because the engineers would need to access the roof to fit the filter next to the aerial.
However, at800 has been set up by the mobile phone industry to specifically resolve any problems caused by 4G rollout. Digital TV and 4G mobile services both use parts of the radio spectrum – that is bands of frequencies – to send signals. The 800 MHz frequencies used by some 4G services are next to frequencies used for Freeview. This may cause disruption to your Freeview service. at800 identify homes at risk of experiencing interference and send a postcard letting them know they can help.
They have not, however, sent postcards to the Nailer’s Way postcode to say it is “unlikely it is being caused by new mobile signals”. Sharon had already forked out £70 for the filter but phoned at800 anyway (Freephone 0808 13 13 800 between 8.00 and 18.00). The diagnosis confirmed it was caused by 4G interference. As well as offering a Freephone contact number they also give free help, free filter and free fitting if on an outside aerial. In this case they refunded the £70 on being emailed the invoice/receipt.
If you have been experiencing similar interference go to https://at800.tv/ for more information.
By David George